FAQ

At Serenity Lash, we believe beauty should be kind and ethical. That’s why we’re proud to offer a full range of stunning lash products that are not only luxurious but also cruelty-free. Our commitment to compassion means you can use our lash products with peace of mind, knowing that no animals were harmed in the making of our products.

We do not ship adhesives, primers, bonders, or removers on Thursdays, Fridays, or over the weekend due to temperature control. All orders containing adhesives, primers, bonders, or removers must be placed before 12pm on Wednesdays to be shipped within the same week. Orders placed after 12pm on Wednesday will be shipped the following Monday. We do not accept any responsibility for products going off or "expiring" due to hot weather conditions or incorrect storage.

We aim to have all orders packed & shipped within 1-3 days; however, during peak periods, please allow 1-5 days for your order to be shipped. We pack and ship orders Monday to Friday. If your order contains a liquid product, it will be shipped Monday to Wednesday to maintain the quality of the product.

If you have entered the wrong information for your order or need to add an item, please email us at Support@SerenityLash.com.au. We cannot guarantee that we will be able to change your information or edit your order once the package has been packed or shipped.

Once you have placed your order, you will receive a confirmation email with your order number and details. Once your order has been processed and shipped, you will receive another email letting you know that it has been dispatched, which will include a tracking number. Please allow 24-72 hours to receive the shipment notification and for the shipping status to be updated.

We currently only offer delivery; however, we hope to offer pickup in the future. If this is something you would be interested in, please let us know at Sales@SerenityLash.com.au.

Serene & Divine Adhesive: Opened 4-8 weeks if stored correctly. Unopened 3 months if stored correctly. Primers & Bonders: Once opened 6-8 months, Unopened 1 year. Rinse & Restore Remover: Store in a cool, dry place and replace every 6-12 months.

To view our returns polciy, please scroll to the bottom of our website & click the 'Refund Policy' hyperlink.

All shipping is calculated at checkout.

Only one discount code can be applied per order.

To contact us, please send an email to Support@SerenityLash.com.au. Alternatively, you can submit a contact form via our homepage. If your enquiry is about an order, please include your order number in the email.