Become a Brand Ambassador

At Serenity Lash, we’re not just about lashes – we’re about building a community of passionate, creative individuals who inspire confidence and beauty in everything they do.

That’s why we’re so excited to invite YOU to join our family as a brand ambassador & affiliate. If you love our products and want to share that love with others, we’d be honoured to have you on this journey with us.

 

Brand Ambassador & Affiliate Perks:

🩵 Receive a huge one-time-use discount on your first order as a brand ambassador & affiliate to stock up on Serenity Lash Products.

🩵 Receive a 20% off discount code to use on your orders & share with your followers. 

🩵 Receive a 5% commission of every order that is placed using your code. (Yes, including your own!)

🩵 Receive a 10% commission if you have reached $100+ in sales using your code (Resets  each month)


What we expect from our brand ambassadors & affiliates:

✨ To tag us in your bio as the lash brand you are affiliated with. (You can add your discount code here too!)

✨ 3x tagged feed photos or reels a week.

✨ 3x tagged story photos a week.

✨ Showcase our products on your instagram & TikTok.

✨ Unboxing of you receiving your order that your one-time-use discount code was used for.

 

If becoming a Serenity Lash brand ambassador & affiliate is something you are interested in please click here to sign up!


We can't wait for you to join the Serenity Lash family! 🩵

 

Are Serenity Lash Products Cruelty-Free?

At Serenity Lash, we believe beauty should be kind and ethical. That’s why we’re proud to offer a full range of stunning lash products that are not only luxurious but also cruelty-free. Our commitment to compassion means you can use our lash products with peace of mind, knowing that no animals were harmed in the making of our products.

When do you ship liquids?

We do not ship adhesives, primers, bonders, or removers on Thursdays, Fridays, or over the weekend due to temperature control. All orders containing adhesives, primers, bonders, or removers must be placed before 12pm on Wednesdays to be shipped within the same week. Orders placed after 12pm on Wednesday will be shipped the following Monday. We do not accept any responsibility for products going off or "expiring" due to hot weather conditions or incorrect storage.

How long does it take for my order to be shipped?

We aim to have all orders packed & shipped within 1-3 days; however, during peak periods, please allow 1-5 days for your order to be shipped. We pack and ship orders Monday to Friday. If your order contains a liquid product, it will be shipped Monday to Wednesday to maintain the quality of the product.

I entered the wrong information for my order, what can I do?

If you have entered the wrong information for your order or need to add an item, please email us at Support@SerenityLash.com.au. We cannot guarantee that we will be able to change your information or edit your order once the package has been packed or shipped.

How can I track my order?

Once you have placed your order, you will receive a confirmation email with your order number and details. Once your order has been processed and shipped, you will receive another email letting you know that it has been dispatched, which will include a tracking number. Please allow 24-72 hours to receive the shipment notification and for the shipping status to be updated.

Do you offer pickup & delivery?

We currently only offer delivery; however, we hope to offer pickup in the future. If this is something you would be interested in, please let us know at Sales@SerenityLash.com.au.

What is the shelf life for the liquids?

Serene & Divine Adhesive: Opened 4-8 weeks if stored correctly. Unopened 3 months if stored correctly. Primers & Bonders: Once opened 6-8 months, Unopened 1 year. Rinse & Restore Remover: Store in a cool, dry place and replace every 6-12 months.

What is your return and exchange policy?

To view our returns polciy, please scroll to the bottom of our website & click the 'Refund Policy' hyperlink.

How much does shipping cost?

All shipping is calculated at checkout.

Can I use multiple discount codes on one order?

Only one discount code can be applied per order.

How can I contact customer service?

To contact us, please send an email to Support@SerenityLash.com.au. Alternatively, you can submit a contact form via our homepage. If your enquiry is about an order, please include your order number in the email.